Refund and Returns Policy
Last Updated: July 28, 2026
At Hudayaa.com, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read the following policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return or replacement if:
You received a damaged product.
You received a defective or non-functional product.
You received the wrong product.
The product is significantly different from the product description.
Your order is incomplete or an item is missing.
To be eligible for a return or replacement, you must contact us within 3 days of receiving your order.
Products must generally be returned in their original condition, unused, and with their original packaging, accessories, tags, and other included items.
2. Unboxing Video
For damaged, defective, incorrect, or incomplete orders, we strongly recommend recording a continuous unboxing video when opening your parcel.
The video should clearly show:
The unopened package
The condition of the package
The product inside the package
Any damage, defect, or missing item
An unboxing video may be required to help us verify and process your claim.
3. Non-Returnable Items
Certain products may not be eligible for return or exchange due to hygiene, safety, or other reasons.
These may include:
Personal care and hygiene products that have been opened or used
Products damaged due to misuse or improper handling
Products that have been modified or altered
Products without their original packaging where the packaging is necessary for resale
Items returned after the eligible return period
Products showing signs of use, washing, or intentional damage
Additional product-specific exclusions may apply and will be mentioned on the relevant product page where applicable.
4. Change of Mind
Returns due to a change of mind, personal preference, incorrect product selection, or simply not liking the product may not be accepted.
Please carefully review the product description, specifications, images, and size information before placing your order.
5. Wrong or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us within 3 days of delivery.
We may request photographs, videos, or other information to verify the issue.
If the claim is approved, we may arrange a replacement or provide another appropriate resolution.
6. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after receiving your order.
Please provide:
Your order details
A description of the issue
Clear photos of the product
Photos of the packaging
An unboxing video, if available
Once we review your claim, we will determine whether the product qualifies for a replacement, exchange, repair, or refund.
7. Return Process
To request a return or replacement:
Contact Hudayaa.com within 3 days of receiving your order.
Provide your order details and explain the reason for your request.
Send the requested photos or videos for verification.
Wait for our team to review and approve your request.
If approved, we will provide instructions for returning the product, where applicable.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
8. Return Shipping Costs
If the return is approved because you received a damaged, defective, incorrect, or incomplete product, Hudayaa.com may cover reasonable return shipping costs or arrange an appropriate solution.
If a return is accepted for another reason, the customer may be responsible for the applicable return shipping costs.
Shipping charges are generally non-refundable unless the return is due to an error on our part or a confirmed product issue covered under this policy.
9. Refunds
If your refund is approved, the refund amount will be processed after the returned product has been received and inspected, where a return is required.
For eligible prepaid orders, refunds may be issued through the original payment method or another suitable method agreed upon with the customer.
For Cash on Delivery (COD) orders, we may request the customer’s bank or other payment details to process an approved refund.
Refund processing time may vary depending on the payment method and financial institution.
10. Replacement or Exchange
Depending on product availability, an approved claim may be resolved by:
Replacing the defective or damaged product
Sending the correct product
Sending the missing item
Offering an exchange
Providing a refund
If the exact replacement product is unavailable, we may offer an alternative resolution.
11. Products Damaged by Customer
We do not accept returns or provide refunds for products damaged due to:
Misuse
Negligence
Improper installation or use
Accidental damage
Normal wear and tear
Failure to follow product instructions
Unauthorized modification or repair
12. Failed Delivery and Refused Orders
If an order is returned to us because the customer provided an incorrect address, could not be reached, repeatedly refused delivery, or was unavailable to receive the order, the order may not qualify for a refund of shipping or delivery charges.
If the customer requests re-delivery, additional shipping charges may apply.
13. Order Cancellation
You may request cancellation of an order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may be subject to our return policy and applicable delivery charges.
We reserve the right to cancel an order in cases such as product unavailability, pricing errors, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.
14. Refund Processing Time
Once your return has been approved and any required inspection has been completed, we will initiate the refund process.
The time required for the refund to appear in your account may depend on the payment method and the relevant financial institution or payment provider.
15. Contact Us
If you have any questions about our Refund and Returns Policy or want to request a return, replacement, or refund, please contact Hudayaa.com through the contact information available on our website.
Website: Hudayaa.com
Business Name: Hudayaa
Please include your order details when contacting us so that we can assist you more quickly.
Thank you for shopping with Hudayaa.com.